Faq

Frequently Asked Questions

Welcome to the Vozan FAQ page. Here you'll find answers to the questions we receive most often. If you need additional assistance, please don't hesitate to contact our customer support team.

1. How long does shipping take?

Orders are processed within 1–3 business days (Monday–Friday).

After processing, delivery usually takes 3–5 business days.

Total estimated delivery time: 4–8 business days.

2. Do you offer free shipping?

Yes. We offer FREE standard shipping on all eligible orders.

3. Can I track my order?

Yes.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment at any time.

4. Can I cancel my order?

Orders may be cancelled only before they have entered processing or have been shipped.

If you wish to cancel your order, please contact us as soon as possible after placing it.

5. What is your return policy?

We offer a 30-day free return policy for eligible products.

Please contact our support team before returning your item so we can provide return instructions.

6. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are processed within 10 business days.

Depending on your payment provider, it may take additional time before the refund appears on your account.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the item
  • Photos of the packaging (if available)

Our support team will review your request and provide an appropriate solution.

8. Which payment methods do you accept?

We accept secure payment methods available during checkout.

All transactions are encrypted and processed through trusted payment providers.

9. Do you ship internationally?

Yes.

We ship to multiple countries where our products are available.

If your country is not available during checkout, please contact us for assistance.

10. How can I contact customer support?

We're always happy to help.

Email: contact@vozan.shop

Phone: +33 5 17 23 09 72

Address:
22 Rue Dalayrac
Paris, 75002
France

Business Hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (CET)
  • Saturday: Closed
  • Sunday: Closed

11. Is my personal information secure?

Yes.

We use industry-standard security measures to protect your personal information and process payments securely. Your payment details are never stored on our servers.

12. I have another question.

If you cannot find the answer you're looking for, please contact our customer support team.

We aim to respond to all inquiries within 24 business hours.

Vozan
22 Rue Dalayrac
Paris, 75002
France

Email: contact@vozan.shop
Phone: +33 5 17 23 09 72