Return & Refund Policy

At Vozan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward and transparent return and refund process.

1. Return Period

You may return eligible items within 30 days of receiving your order.

2. Free Returns

We provide free returns for eligible items. Customers will receive return instructions after contacting our customer support team.

3. Return Eligibility

To qualify for a return, the item must meet the following conditions:

• Unused and unworn
• In its original condition
• Returned with all original tags and packaging (if applicable)
• Accompanied by proof of purchase

4. Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use or damage caused after delivery
• Products returned without prior authorization
• Gift cards (if applicable)
• Personalized or custom-made products (if applicable)
• Items excluded for hygiene or health protection reasons where legally applicable

5. How to Request a Return

To initiate a return, please contact our customer support before sending your item back.

Email: contact@vozan.shop
Phone: +33 5 17 23 09 72

Our support team will provide the appropriate return instructions.

6. Return Address

Vozan
22 Rue Dalayrac
Paris, 75002
France

7. Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

8. Exchanges

We replace items only if they arrive defective, damaged, or if an incorrect product has been delivered.

If you need an exchange, please contact our customer support as soon as possible.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging (if applicable)

Our team will review your request promptly and provide an appropriate solution.

10. Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Since orders are processed quickly, we recommend contacting us immediately if you wish to cancel your purchase.

11. Consumer Rights

This Return & Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Vozan
22 Rue Dalayrac
Paris, 75002
France

Email: contact@vozan.shop
Phone: +33 5 17 23 09 72