Shipping Policy

At Vozan, we are committed to providing fast, reliable, and transparent shipping services. Please review the information below regarding order processing, delivery times, tracking, and shipping policies.

1. Free Shipping

We are pleased to offer FREE standard shipping on all orders. No minimum purchase is required.

2. Order Processing

Orders are processed within 1–3 business days (Monday through Friday).

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

3. Estimated Delivery Time

After your order has been processed, estimated delivery time is:

• 3–5 business days (Monday through Friday)

Total estimated delivery time: 4–8 business days.

Please note that delivery times are estimates and may occasionally be affected by customs procedures, carrier delays, severe weather conditions, or other unforeseen circumstances.

4. Shipping Destinations

We currently ship to customers across multiple countries and regions where our products are available.

If your country is unavailable during checkout, please contact our customer support team for assistance.

5. Order Tracking

Every shipment includes a tracking number.

Once your order has been shipped, you will receive an email containing your tracking information so you can monitor your package throughout its journey.

If you have not received tracking information within a few days after placing your order, please contact us.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import charges imposed by your local authorities.

Any applicable customs fees or import taxes are the responsibility of the customer unless otherwise required by applicable law.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Vozan cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our customer support team.

We will work directly with the shipping carrier to investigate the issue and provide assistance as quickly as possible.

9. Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged product
• Photos of the shipping packaging (if available)

Our support team will review your request and provide an appropriate resolution.

10. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Vozan
22 Rue Dalayrac
Paris, 75002
France

Email: contact@vozan.shop
Phone: +33 5 17 23 09 72